Student Success Coach

ABOUT CAMPUS Campus https://campus.edu/ is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait. At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024 https://c212.net/c/link/?t=0&l=en&o=4289374-1&h=905796532&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4174213-1%26h%3D410953500%26u%3Dhttps%253A%252F%252Fwww.fastcompany.com%252F91036638%252Fcampus-most-innovative-companies-2024%26a%3DMost%2BInnovative%2BCompanies%2Bof%2B2024&a=Most+Innovative+Companies+of+2024. We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us! ABOUT THE TEAM At Campus, our Student Success team is here to help students navigate college - and life - with confidence. From Day 1 through graduation, we’re a student’s go-to partner for encouragement, accountability, and steady support. Our Success Coaches build lasting relationships with students, help them work through academic and personal challenges, and make sure no one feels like they’re doing this alone. We believe every conversation is an opportunity to move a student closer to their goals - and that the best coaches combine warmth, clarity, and relentless follow-through. ABOUT THE ROLE As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration. YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… - Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach - Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable - Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress - Help students break down big goals into actionable next steps - Track progress using various dashboards - Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently - Balance a caseload of 50-75 students, triaging by risk and term - Collaborate with Admissions and Onboarding teams to clarify handoffs and student context - Adjust quickly to changing tools, processes, or term-based priorities WE’RE EXCITED ABOUT YOU BECAUSE YOU… - Are a strong empathic communicator who creates safe, goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins - Support academic progress by helping students manage time, stay on track with coursework, and work through academic or personal obstacles with empathy, clari