Central Study Coordinator - Retention

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine , which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers , which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com . How This Role Makes a Difference The Central Study Coordinator – Retention (CSC -R ) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs , primarily the Future of Medicine program . The CSC -R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research . The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained , and considered for study participation . CSC-Rs do this several ways including but not limited to sharing and explaining lab results , conducting virtual consenting appointments, and pre-screening participants for specific studies . This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC -R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills . How You'll Make An Impact Manage retention work for each assigned participant to deliver the highest quality customer experience within required program timelines Build strong rapport with participants within a virtual environment to help retain and engage them for future clinical studies Prepare participants to participate in clinical studies through education using provided educational materials Understand when a participant requires more or less engagement and tailor their retention experience accordingly Connect participants with study sites when sites have a study for which the participant may qualify Organize and share lab and other test results with internal staff including PIs and recruitment team Understand when to escalate lab and other test results to physicians for review and correctly follow program guides, SOPs, and other written instruction regarding health related escalations Manage and update participant retention activity in a dedicated tech management system in real time Work effectively with other CSC-Rs, physicians, and sites Review and give input in the development of education materials for the retention program Identify and implement new ways of retaining and engaging potential study participants Schedule, prepare for, and facilitate participant calls in accordance with the program guidelines Analyze and understand study protocols in order to help match potential participants to them Additional duties and responsibilities may be assigned as needed The Expertise Required Demonstrate professionalism in all situations and work effectively with a diverse group of individuals Understand when issues require escalation Proficient in research terminology and basic medical terminology Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP,