CTMS Operations Analyst

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine , which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers , which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com . How This Role Makes a Difference The CTMS Operations Analyst executes CTMS site and study build configuration, performs build quality control, provides technical support to Care Access users, and produces CTMS-sourced operational reporting to enable final build acceptance and platform governance. The Analyst prepares work for CTMS Operations Manager review, triages incidents, maintains runbook artifacts, and drives first-pass build quality. This role supports the CTMS Operations Manager’s responsibilities for platform governance, release/change-control, vendor coordination, and enterprise reporting How You'll Make An Impact Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance. Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and escalate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics. Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned. Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput. Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput. Maintain accurate build documentation and audit trails for study readiness and compliance. Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated. Assist with onboarding and training of new CTMS Analysts and temporary staff. The Expertise Required Working knowledge of CTMS configuration and study-build processes (experience with Conductor, Florence, Veeva, or comparable CTMS preferred). Strong attention to detail and experience executing QC/checklist work. Ability to run and interpret CTMS exports/queries and translate results for non-technical stakeholders. Practical experience creating operational reports and dashboards (Conductor, Excel, BI tools). Effective written and verbal communication for user support and cross-functional coordination. Familiarity with ICH-GCP, SOPs, and audit processes. Certifications/Licenses, Education, and Experience: Bachelor’s degree preferred (or equivalent experience). 2-4 years of CTMS/platform or clinical systems experience, with 1+ years directly supporting CTMS, study builds, or clinical data operations. Preferred certifications: CTMS platform/certification training, GCP/clinic