Director, Fulfillment

Director of Operations Irving, Texas The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole. You will... Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping) Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery. Create a positive team dynamic that encourages all employees in the fulfillment center to: Provide timely feedback to direct/indirect reports. Drive positive change within the facility Adapt to the ever-changing business needs and ensure that the team does the same Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI’s, and culture. You are... Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none You have... 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting Bachelor's Degree required - Master's preferred Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail Familiarity with FSMA, HACCP, SQF APICS CPIM or CSCP certification (preferred) Demonstrated ability to effectively motivate, develop and manage 2000+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it Deep knowledge of Lean and Agile Production Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus) Excitement for working in an environment with a high level of ambigu