Manager, Menu Operations

Manager, Menu Operations As the Manager, Menu Operations within Factor, you will serve as the technical and operational backbone of our menu planning ecosystem — owning the end-to-end automation strategy and tool suite that powers Factor’s ability to build accurate, scalable, and insight-driven menus. You will be the connective tissue across a complex network of cross-functional stakeholders, ensuring that data flows seamlessly from concept to production. In this role, you will drive tool development, process automation, and performance intelligence that directly enables Factor’s position as a leading ready-to-eat meal provider. You will… Own the automation roadmap for menu operations, identifying opportunities to build next-generation tooling, partnering with engineering and operations to scope and sequence what's next, and delivering the analytical foundation that advances the long-term landscape of menu planning and operations Serve as the end-to-end owner and subject matter expert for the menu operations tool suite, ensuring existing tools are reliable, well-maintained, and tightly integrated so the planning ecosystem runs accurately and at scale Partner cross-functionally as the primary technical and operational connector - scoping, prioritizing, and executing tool and process improvements that reduce manual effort and eliminate downstream error Build and maintain tools that ensure data integrity and recipe health at scale, that surfaces timely, actionable results across menu planning workflows Lead structured data reporting on product performance - translating complex, multi-dimensional data into scalable, automated pipelines that surface actionable insights for stakeholders across the business Champion a data-driven culture by embedding customer insights, product integrity standards, and operational feedback into tool design - advocating for decisions grounded in evidence and continuously raising the bar for how data is used across menu operations You are… Intellectually curious – You have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to all your work A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal Collaborative – Work cross functionally with various teams to gather key inputs, and able to work well with diverse opinions Dedicated to providing the best possible experience for the Factor customer At a minimum, you have... Bachelor’s degree in Business Administration, Economics, Supply Chain, or other relevant area of study Minimum of 4–6 years of experience in project management, program management, or business-related function Strong proficiency in SQL, including writing complex queries Familiarity with data processing automation tools such as KNIME, Alteryx, or n8n is a plus Fluent in Microsoft Office applications and Google Suite applications Experience with food and/or CPG products a plus Success in collaborating with cross-functional teams Ability to project manage multiple stakeholders in a highly matrix environment Travel: <10% You’ll get… Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities Generous PTO and flexible attendance policy Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, w