Senior Account Manager, Factor Healthcare Partners

Senior Account Manager, Factor Healthcare Partners This is a hybrid role to HelloFresh Headquarters in either NYC, Chicago, IL or Boulder, CO Factor , a brand of HelloFresh, is looking for a Senior Account Manager to join our New Channels Team. As a leader in the health-focused, fully prepared meal space, F_ is at the forefront of the “Food as Medicine Space” movement. In this role, you will be the point person for F_healthcare customers which range from health plans, hospital systems, community-based organizations and clinical researchers. For these customers and their patients, we do more than deliver meals; we deliver better health outcomes. You will…. Drive Portfolio Growth & Expansion: Act as the primary account manager for a portfolio of healthcare partners, identifying opportunities to scale current programs, and expand Factor’s footprint within their broader clinical ecosystems. Execute High-Impact Launches: Lead the implementation of new partner programs or expanded service lines, coordinating every detail from user account setup to workflow mapping. Coordinate Cross-Functional Integration: Work closely with Product, Supply Chain, and Nutrition teams to translate the evolving needs of healthcare partners into seamless internal workflows. Lead Strategic Partner Success: Resolve complex questions with high-touch, solution-oriented responses that build the long-term trust necessary for partnership expansion. Provide Ongoing Account Management & Support : Serve as the dedicated point of contact for accounts, delivering consistent support, troubleshooting issues, and conducting regular check-ins to ensure program performance and partner satisfaction. You are…. A Growth-Minded Relationship Builder: You are comfortable navigating the specific needs of health plans and providers, effectively turning clinical requirements into operational realities that allow partnerships to flourish and grow. A Reliable Account Management Partner: You take ownership of your accounts with a service-first mindset, ensuring partners feel consistently supported. You are organized, responsive, and skilled at managing competing priorities to keep programs running smoothly and relationships strong. An Excellent Communicator: You are a versatile communicator who can distill complex data into persuasive insights that drive alignment and measurable results across cross-functional teams. A Proactive Strategy Leader: You identify potential bottlenecks before they impact the partner experience and proactively propose solutions that protect and grow the partnership. An Analytical Storyteller: You have a "trust but verify" mindset regarding data. You enjoy digging into numbers to ensure data integrity and can transform metrics into a compelling narrative that stakeholders—and partners—believe in. At a minimum, you have: 6+ years of experience in account management Ideal experiences: management consulting, high growth environments such as healthcare start-ups (Series B+), and/or direct experience working for/with health plans or clinical research organizations Strong understanding of the healthcare industry, including HIPAA Advanced proficiency in Excel and Google Exceptional written and verbal communication skills BA/BS degree You’ll get… Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities Generous PTO and flexible attendance policy Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of