Technical Program Manager III, Automotive

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT WE DO At Mapbox, Technical Program Managers (TPMs) ensure successful, on-time launches for Mapbox's key customers by turning complex needs into realized value. TPMs independently develop and execute strategies to maximize customer satisfaction, while minimizing thrash in changes to priorities and roadmap. They provide high-judgement updates to Mapbox leaders–keeping them informed on progress while handling the day-to-day operations independently. WHAT YOU'LL DO Mapbox is seeking a Technical Program Manager III (TPM) to lead complex, high-visibility post-sales programs for our large automotive customers. This is a high-impact role in a dynamic environment where you will work both independently and collaboratively alongside a high-performing team of TPMs to deliver successful customer launches. You will drive operational rigor within your programs, acting as a key driver of accountability and consistent, high-quality delivery across cross-functional teams within Mapbox. IN THIS ROLE YOU WILL: - Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution - Be the primary interface between our key automotive customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams (including leadership, product management, engineering, sales, technical support), and representing Mapbox to our customers - Define success for our customer programs, including how we measure it, and how we get there. - Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity. - Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns. - Lead senior-level discussions - both internally and externally - around delivery timelines, trade-offs, scope, and business impact. - Provide calm and decisive program leadership during high-pressure situations with customers. - Provide clear & concise reporting to program key stakeholders and track and manage and report on program risks, working with customers and internal teams to mitigate and/or and escalate for resolution. - Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations. - Develop a deep knowledge of Mapbox products and services in order to steer technical discussions and build trust with our customers WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - 8+ years of experience leading enterprise software implementations in a highly regulated post-sales or professional services environment. - Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations. - Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch. - Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer launch milestones. - Bilingual Proficiency (German/English): Capable of navigating complex business environments and driving program alignment in both languages. - Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create ope