Software Development Engineer II, Incidents

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT WE DO We build the mission-critical engine that powers real-time navigation for Mapbox's largest global customers. We process petabytes of geospatial data through a sophisticated blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates - from traffic jams to road closures. The intelligent AI agents we build enhance our core algorithms, ensuring Mapbox maps are as dynamic as the roads themselves and that millions of drivers reach their destinations in the most optimal way possible. Engineers on this team develop and deliver of every stage of the incident lifecycle: 1. Intelligent Ingestion and Detection: Build automated AI agents to gather data and discover closures using proprietary Mapbox signals. 2. Validation and Conflation: Leverage algorithms to invalidate stale data and merge duplicate reports into a single, high-fidelity source of truth. 3. Strategic Delivery: Design the systems that expose this data across the entire Mapbox ecosystem. 4. AI Collaboration: Partner with the MapGPT team https://www.mapbox.com/mapgpt to evolve our Feedback Agent https://www.mapbox.com/feedback-agent, allowing us to refine the map using real-time customer insights. As AI becomes embedded in modern engineering workflows, we value engineers who can thoughtfully integrate AI into design, development, and decision-making. Our interview process will include discussion of how you use AI in your engineering workflow. WHAT YOU'LL DO As a Software Development Engineer II (Senior) on the Incidents team, you can expect to: - Collaborate with your team to identify and scope out well-defined tasks. - Execute on the scope and be accountable for delivering on time with quality. - Design systems and make decisions that will keep pace with the rapid growth of Mapbox’s customer base. - Promote a culture of operational excellence by meticulously testing and monitoring our systems and code, writing documentation, and being on-call to support the health of our services. - Reduce technical debt, share your knowledge, and invest in your teammates’ health and happiness, while optimizing application performance and accelerating feature velocity. - Uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decisions. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - 5+ years of experience building scalable high volume low latency backend services - 1+ years of experience building pipelines (streaming) capable of handling petabytes worth of data - Eagerness to learn and become proficient with many different test stacks and languages – Python, NodeJS, TypeScript, C++, and AWS (CDK, ECS, Fargate, Step Functions, Lambda, S3, etc.) - Knowledge and experience handling global data security standards - Familiarity with code versioning tools, such as GitHub - Ability to engage, learn and contribute quickly to the initiatives - Able to perform independently all the development tasks, based on designs and specs. - Self-starter who is communication and outcomes-oriented - An empirical analytical approach. You develop strong hypotheses, conduct spikes, and clearly communicate your findings - A desire to share your expertise through documentation, mentorship, pairing and both written and verbal discussion - A desire to work with individuals with diverse backgrounds, perspectives, and experiences - High quality mindset -- write unit tests, proactively remedy def