Principal Technical Program Manager, Automotive

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT WE DO At Mapbox, Technical Program Managers (TPMs) ensure successful, on-time launches for Mapbox's key customers by turning complex needs into realized value. TPMs independently develop and execute strategies to maximize customer satisfaction, while minimizing thrash in changes to priorities and roadmap. They provide high-judgement updates to Mapbox leaders–keeping them informed on progress while handling the day-to-day operations independently. WHAT YOU'LL DO Mapbox is seeking a Principal Technical Program Manager (TPM) to lead our most important Automotive customer engagements. In this role you will lead collaboration with product and engineering leadership to ensure our internal roadmaps meet the requirements of strategic customers, and you will serve as the primary escalation point for resolving customer concerns and program risks as they arise. You will be the face of Mapbox’s technical execution to our customer executive team and third party collaborators, and you will represent the customer’s needs to hundreds of internal collaborators. You will coordinate a team of TPMs and Technical Support Engineers, driving operational rigor and ensuring consistent high-quality delivery across cross-functional teams within Mapbox. IN THIS ROLE YOU WILL: - Serve as the senior escalation point for complex customer launches and major customer incidents with significant financial and strategic implications. - Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity. - Lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact. - Provide calm and decisive leadership during high-pressure situations with customers. - Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution, and coaching other members of the delivery team to ensure overall success of the program. - Be the primary interface between our key automotive customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams (including leadership, product management, engineering, sales, technical support), and representing Mapbox to our customers. - Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns. - Lead executive-level discussions - both internally and externally - around delivery timelines, trade-offs, scope, and business impact. - Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations. - Develop a deep knowledge of Mapbox products and services in order to steer technical discussions and build trust with our customers. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment. - Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch in the automotive sector. - Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations. - Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer