Assistant Store Manager - Plaza Frontenac

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include: CUSTOMER EXPERIENCE Cultivates an environment of genuine customer connection Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values Facilitates an energized pace, positive service environment and team development Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer LEADERSHIP & TEAM MANAGEMENT Supports the Store Manager in recruiting, hiring, and retaining top talent Supports the Store Manager in creating and maintaining a succession strategy Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities. Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager TRAINING & DEVELOPMENT Deliver world-class, in-person training (in conjunction with e-learning) to all new team members Ensure timely completion of new hire training paths Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress Suggest improvements or new programs related to retail training Ensure the compliance of all training activities with established policies and best practices Work closely with store leadership to prepare, plan, schedule, and execute new hire training Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING Productive planning, presetting, and on-time execution of visual directives Submit store photos as requested and complete feedback given by HQ Participate in visual training calls with HQ partners to support new product launches Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed Support store presentation through sell through and markdown cycles Maintain in-store marketing elements and accurate presentation of store collateral Work with store manager to ensure schedule is reflective of visual set times for product launches Partner with store leaders for new hire visual training Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props BUSINESS OPERATIONS Upholds and ensures compliance with shipments, transfers and restock standards Adheres to and develops awareness around internal and external Loss Prevention procedures Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision Qualifications: 3+ years Retail Management experience Exceptional leadership, selling, and customer service skills Strong merchant skills and a history of delivering financial results Proven record of hiring and developing great talent Experienced in coaching, counseling & conflict resolution Independent, proactive, results-driven work ethic Utmost character, honesty, and transparency Requirements: High School Diploma required (College Degree preferred) Must be at least 18 years of age or ol