Account Director (Healthcare Communications)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Job Summary: Real Chemistry is looking for an Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. What you’ll do: Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations. Initiate ongoing communication with clients to manage expectations; ensure staffing resources and performance expectations are met; provide strategic counsel. Contribute to overall client financial management; establish and meet internal client revenue targets. Provide proactive counsel on research findings, the external marketplace, competitive pressures and brand influences to sell agency expertise, gain consensus on creative ideas, and develop central initiatives. Lead multiple client engagements of varying sizes in a fast-paced environment. Collaborate to drive strategic solutions that respond to business and communications challenges. Identify new opportunities to help Real Chemistry’s business and brand. Build thoughtful, clear, concise decks that outline business objectives. Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal. Encourage and lead internal teams to ensure technical and operational excellence in all executions. Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget Partner throughout the business to streamline, elevate, and innovate our tactical processes. Partner with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of Real Chemistry’s capabilities. Develop understanding of the pitch process. Lead account and cross-functional teams to encourage excellence and integrity in all matters. Operate as a talent ambassador for Real Chemistry by participating in recruiting events. Empower teams through engaging and active management and career development practices. Set clear performance objectives and utilize all management tools to communicate alignment and performance measures. This position is a perfect fit for you if: ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accounta