Associate Account Director (Healthcare Communications)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Job Summary: Real Chemistry is looking for an Associate Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. What you’ll do: Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations. Manage internal teams to ensure technical and operational excellence in all executions Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk Escalate problems and risks appropriately using sound judgement and technical knowledge Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape Understand cross-functional capabilities and motivates cross-functional teamwork Motivate teams through engaging and active management and career development practices Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations Contribute to overall client financial management and establishes and meets internal client and project revenue targets Participate in quarterly and annual strategic communications planning and business analysis Manage multiple client projects of varying sizes in a fast-paced environment Collaborate with client peers to drive solutions that respond to business and communications challenges Develop a thorough understanding of Real Chemistry’s capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success Work closely with the client and internal teams to identify organic growth opportunities Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members Look for ways to identify, develop and grow integrated business (social media/digital,