Account Manager (Healthcare Communications)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Job Summary: Real Chemistry is looking for an Account Manager to join our growing team! Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Manager with client services experience in healthcare. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields. This is a hybrid role, based in any of our US offices—including New York City, Lambertville, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. What You’ll Do: Responsible for exceptional client service and account management activities for 3-4 accounts In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach Support overall account development, resourcing fiscal performance and growth Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path Sets meetings, provides agendas and contact reports Ability to run client calls or meetings independently Manage account finances; must be able to track budget, raise invoices and POs This position is a perfect fit for you if: Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What You Should Have: Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration Professional presence, performs with a sense of urgency and with a client service orientation Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable High energy, able to effectively operate in fast-paced, growing and evolving environm