Senior Regional Quality Operations Specialist

***Candidate must be residing in Los Angeles County as this role will require accessibility and occasional travel to our Sothern California WelbeHealth markets. At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. Under the direct supervision of the Quality Operations Directors (QODs) and in close collaboration with the Vice President of Quality Operations, the Senior Regional Quality Operations Specialist plays a key role in driving regulatory compliance and continuous quality improvement across the organization. This role ensures effective management and follow-through of quality initiatives stemming from internal and external audits, complaint investigations, and performance assessments. The Senior Regional Quality Operations Specialist leads the coordination and implementation of corrective action plans (CAPs) and preventive measures, facilitates comprehensive root cause analyses (RCA) with cross-functional partners, and supports the design, execution, and evaluation of targeted quality improvement strategies. This role also ensures accurate and consistent collection and reporting of enterprise trends and analysis of CAP outcomes, progress of interventions, and risk assessment. This role is different because the Senior Regional Quality Operations Specialist at WelbeHealth: Plays a critical role in strengthening regulatory compliance and quality performance across markets, directly impacting participant safety and care outcomes in a highly regulated PACE environment Leads complex, cross-functional quality initiatives, driving sustainable process improvements across clinical and operational teams We care about our team members. That’s why we offer: Medical insurance coverage (Medical, Dental, Vision) Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days 401K savings + match Comprehensive compensation package including base pay and bonus And additional benefits! On the day-to-day, you will: Partner with QODs and market leadership to implement quality activities, ensuring compliance with federal, state, and contractual regulatory requirements Collaborate with QODs, Executive Directors (EDs), and Medical Directors (MDs) to address regulatory findings and compliance issues at the market level Lead and facilitate RCAs with required stakeholders to identify systemic issues and prevent recurrence Support regulatory process improvement by ensuring that RCA outcomes are translated into actionable and measurable CAPs Assist QODs in the development and implementation of CAPs following audit findings, complaints, or regulatory observations Track, monitor, and validate the progress of CAPs to ensure timely completion and measurable improvement in compliance performance, as well as prepare summary reports for leadership review Partner with QODs to evaluate the effectiveness of CAPs and ensure sustainability of improvements Job requirements include: Bachelor’s degree in relevant field required; master’s degree preferred; Must be located in Los Angeles County for frequent travel to Southern California Markets. Minimum of three (3) years of experience in quality improvement/assurance in a healthcare setting, or in health or eldercare programs with oversight of quality/compliance Previous experience with process improvement, risk assessment, and quality improvement methodologies (e.g., PDSA, Lean, Six Sigma) Experience in or knowledge of healthcare compliance, PACE-specific program compliance, and HIPAA requirements required Experience working with multidisciplinary teams required Experience with managing data and conducting analyses using software including but not limited to productivity suite software, Smartsheet, and Power BI Experience with electronic medical records, preferably Athena We are seeking a Senior Regional Qualit