HR Operations Coordinator

ABOUT ARQ ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it. WHAT WE’RE LOOKING FOR We’re looking for an HR Operations Coordinator to join our growing team! You'll work hand in hand with the People Ops Lead, founders, and hiring managers, not only to execute on the day-to-day employee lifecycle across LATAM, US and Europe, but also to help us build the People Operations function from the ground up. WHAT YOU’LL BE DOING LIFECYCLE OWNERSHIP - Own onboarding paperwork end-to-end for all global hires: contract prep, new hire data collection, equipment and access coordination - Run pre-boarding communications: welcome packs, Day 1 schedule, equipment shipping , account provisioning timelines - Maintain new hire trackers and ensure our HRIS is the single source of truth for global headcount - Run off-boarding: resignation/termination documents, final pay coordination, access removal checklist, laptop handover, knowledge transfer, exit interviews COMPLIANCE AND DOCUMENTATION - Coordinate with legal counsel to issue compliant contracts and amendments. - Maintain country-specific policy templates: PTO, sick leave, maternity/paternity, code of conduct, disciplinary procedures - Track medical exam compliance and renewals - Own employee document retention across countries; ensure mandatory training assignments are completed on time PAYROLL AND BENEFITS SUPPORT - Liaise with payroll providers in LATAM for monthly cycles, change requests, and salary slip distribution - Coordinate benefits enrolment (e.g. health insurance, etc) and renewals - Track relocation packages for incoming hires HR DATA & REPORTING - Produce regular and ad-hoc HR reports (headcount, absence, turnover, etc.) - Analyse HR metrics to support decision-making and identify trends CROSS-REGION SUPPORT - Help translate and adapt policies between Spanish and English WHAT YOU’LL NEED - 2-3+ years of experience in an HR/People coordinator role - Strong analytical mindset with excellent attention to detail - Experience working with HR data, reporting, or HR systems - Exposure to payroll processes - Experience working in international fast-paced environments, ideally in fintech or consumer tech startups - Strong organisational and communication skills - Ability to handle confidential information with discretion - Full professional fluency in both English and Spanish (Portuguese is a plus) BENEFITS - Competitive salary - The latest tools and technology - Hybrid setup - A world-class team that will challenge and grow your skills - The opportunity to shape the financial system of the future