Client Operations Lead

TL;DR: We’re hiring a Client Operations Lead to be the operational backbone of our research delivery engine. You’ll ensure every study runs on time, on spec, and at high quality.. Background Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. Company highlights — entirely product-led: - World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds). - Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership. - Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G. - Performance: Industry-leading win rate driven by a highly differentiated product. - Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions. - Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s. What You’ll Do - Own operational delivery across a high volume of concurrent research studies — ensuring nothing slips. - Monitor incoming studies and ensure they’re properly scoped, staffed, and progressing smoothly. - Coordinate participant recruitment — sourcing, screening, and confirming the right profiles under tight timelines. - Serve as the primary operational point of contact for East Coast and European customers — proactively communicating updates, setting expectations, and flagging risks. - Hold the line on quality while studies are in field. - Stay deeply plugged into Slack and cross-functional workflows — acting as connective tissue across Sales, Research, and Product. - Improve and configure AI-assisted workflows and internal tooling to increase speed, quality, and scalability. Who You Are - You can juggle multiple workstreams without dropping details — and you genuinely enjoy operating in fast-moving, high-volume environments. - You have strong judgment and take ownership — you spot issues early and solve them without waiting to be asked. - You’re client-ready. Clear, professional, and composed under pressure — you build trust quickly with external stakeholders. - You have high EQ and strong executive presence — you know how to read a room, manage expectations, and communicate with nuance. - You’re adaptable. When priorities shift or something breaks last-minute, you respond quickly and pragmatically. - You’re systems-minded. You look for ways to make things more efficient, scalable, and repeatable. - You’re technically curious — comfortable learning new tools and excited about leveraging AI to improve workflows. - You’re low ego, high ownership, and easy to work with. Qualifications - 2–4 years at a consulting firm, high-growth startup, or equivalent high-accountability, client-facing operations role. - Experience managing multiple stakeholders, deadlines, or workflows simultaneously. - Strong communication skills — especially in fast-paced or ambiguous environments. - Experience with recruiting, scheduling, or coordinating external participants/customers is a plus, but not required. - Experience working in a startup or fast-growing environment is a plus. - Exposure to global stakeholders or working across time zones is a plus. Life at Listen Labs - Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent indus