Enterprise Support Engineer

On the enterprise support team, you work on the most demanding networks Meter supports. Issues rarely sit in one place. They span sites, systems, and partners, and solving them requires deep technical understanding paired with a strong sense of ownership. This is where you help ensure the network is operated as a cohesive system, not a collection of components. You’re not here to wait for problems to be narrowly defined. You’re here to engage early, drive resolution end to end, and deliver an experience that lets customers focus on their business, not their network. If you thrive in complexity, value accountability, and want to shape how enterprise networking is supported at scale, this team is for you. THIS ROLE IS CRITICAL TO METER'S SUCCESS - Meter’s enterprise customers depend on their network to run core operations. When issues happen, speed, clarity, and technical depth matter immediately. We are hiring this role now because enterprise cases are more complex, higher impact, and less forgiving of slow or unclear execution - This role changes Meter’s trajectory by ensuring our strongest engineers own the hardest problems end-to-end and close the gap between excellent troubleshooting and enterprise-grade support. What makes this role unique is the expectation of ownership YOU WILL HAVE AN IMPACT BY - Owning high-impact enterprise support cases from initial triage through resolution - Troubleshooting complex issues across wired, wireless, wan security and client environments at scale - Driving issues forward when progress stalls due to missing context, unclear ownership, or external dependencies - Escalating effectively to Engineering, Operations, ISPs, and vendors with clear technical framing - Documenting recurring failure modes and contributing to stronger runbooks, support standards, and Meter product improvements - Resolving issues that span sites, systems, and teams under operational pressures WE ARE LOOKING FOR SOMEONE WHO HAS - Strong networking fundamentals and experience supporting complex or multi-site environments - A strong sense of ownership and persistence when problems are ambiguous or slow-moving - The ability to communicate clearly under pressure with both technical and non-technical stakeholders - Good judgement about when to dig deeper and when to escalate - This role is not a fit for someone who prefers narrowly scoped ticket work or clean problem boundaries WHAT SUCCESS LOOKS LIKE EARLY ON - You ramp quickly on Meter’s network designs, tooling, and operating model. You build strong relationships with internal stakeholders and map how Meter supports enterprise networks today. Through active collaboration, customers begin to recognize you as a trusted technical partner. AS YOU SETTLE IN - You’ll own high-impact enterprise issues end to end and drive them to resolution with urgency and clarity. You identify gaps in runbooks, escalation paths, or tooling and propose concrete improvements. You adapt how you work to align Meter’s processes with customer workflows, reducing friction for their teams. OVER TIME - You help shape how enterprise support scales at Meter. Your experience informs product and platform efforts, including automation and autonomous remediation. You contribute to delivering utility-like reliability through continuous iteration and innovation in how support operates. METER'S MISSION AND LONG TERM AMBITION The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. Because we believe that whether an organization has an impressive team of network engineers or an IT team of one, they should be able to seamlessly get and stay online. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, an