Senior User Researcher

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. The Team Here at Outreach we are passionate about creating an amazing experience for our customers through our best-in-class communication platform. Outreach is the leader in the “Sales Engagement” industry, and much of that is due to our unyielding focus on our customer’s needs, motivations, and goals. We invest in our users by developing immersive experiences, providing incredible value, and creating deeply resonating value propositions. Every day we create, innovate, and improve workflows for customer-facing sales representatives that provide value in their key workflows: calling, emailing, and calendaring. To get it right, we challenge our assumptions of what we understand, and work collaboratively to determine the best path to take. The role of the Senior User Researcher is critical to our continued effort to deliver quality experiences and innovate for the future. As a Senior User Researcher, you will be a key member of the UX team, working closely with Product Designers, User Researchers, Product Managers, Engineers, and other internal teams. The Role You are an experienced researcher with amazing people and communication skills. You are also a hustler, an ombudsman, a tactician, and an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, and be creative with your approach to user research. You hunt for truth, you triangulate, and move quickly, all while having the support of your colleagues and team. Your curiosity, humility, and empathy make you a key component to our customer obsessed mission. Bonus points: Sense of humor is greatly appreciated. :)