Customer Education Project Manager

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then Pennylane is the right place for you ! Our vision We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. About us Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!) In 5 years of existence, we’ve managed to : 💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants 💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... 👨‍👩‍👧‍👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor. 🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe 🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings 🚀 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France! 🏢 Context Pennylane has launched an innovative certification program aimed at recognizing the expertise of Pennylane users and partners. This program addresses several strategic objectives: Current certifications: - Pennylane Accounting Interface Certification: validates complete mastery of Pennylane's accounting interface. - Electronic Invoicing Specialist Certification: expertise in electronic invoicing and regulatory compliance. Benefits and outcomes: -For certified users: official recognition of their expertise, diploma that can be showcased on LinkedIn, for example. -For Pennylane: improved product adoption, reduced customer support, creation of qualified ambassadors, competitive differentiation -For accounting firms: trained and certified teams, quality assurance for their clients, optimized platform usage. In parallel, we are deploying an accreditation program for our partners (freelancers, integrators, trainers), which requires a complementary approach with adapted evaluation criteria and differentiated partnership levels. Technical infrastructure: Exams are administered through Pennylane Academy, our integrated training platform (LMS). 🎯 Main Mission You will orchestrate our Credentialing strategy. You will develop various credential programs to validate user and partner expertise, boost product adoption, and ensure partner service quality. ✅ Key Responsibilities 1. Consolidation and Optimization of Existing Certifications (20%) Audit and continuous improvement of current certifications (Accounting Interface & Electronic Invoicing) Regular updates of exam content in collaboration with product teams and the content team. Process and renewal management: technical management of certification delivery with LearnWorlds and Certifier.io tools, user experience improvement, validity period definition, recertification process, automated alerts. Marketing activities: events with Key Accounts or during Pennylane events in collaboration with the Marketing team. Support management: respond to requests from users and front-line client teams (support, CSM, PrM). 2. Certification Roadmap Management (30%) Definition and prioritization of new certifications based on user needs. Feasibility study: demand analysis, estimated ROI, required resources Development coordi...