Senior Technical Account Manager (TAM)

DEI&B (Diversity, Equity, Inclusion & Belonging) At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished. 💼 Title: Senior Technical Account Manager (TAM) 📍 Location : North America (Eastern Time Zone) 🤝 Reporting To : Senior Manager - TAM Americas 💸 Salary Range : $160,000 - $180,000 🌟 OPPORTUNITY HIGHLIGHTS Are you passionate about solving real-world security challenges and building lasting customer relationships? SafeBreach is seeking a Senior Technical Account Manager to serve as a trusted advisor to our large enterprise customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will manage enterprise relationships and deliver technical excellence independently while collaborating with global teams. 👋 WHO WE ARE SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you. 💰 WHAT WE OFFER Excellent growth opportunities: Make an impact and advance your career Fully remote work and flexible PTO Highly competitive salary and equity grants Health, dental and vision insurance Generous Parental leave Monthly phone and internet stipend Learning & Development stipend Competitive employee referral bonus program 🚀 THE IMPACT YOU WILL HAVE Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience Work independently during APAC business hours while maintaining alignment with global teams 🧬 WHAT SETS YOU APART Professional Experience : 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies Technical Proficiency : Strong experience with MITRE ATT&CK framework and detection engineering principles Security Tools : Hands-on expertise with SIEM, EDR, firewalls, threat in...