IT Specialist (f/m/x)

JOB TITLE: IT SPECIALIST (F/M/X) EMBRACE THE WORLD: HOP ON YOUR NEXT ADVENTURE WITH US! Welcome to Tourlane! We're a tech company on a mission to provide the best experience in travel. We provide fully personalized, multi-stop trips to 50 destinations around the world and counting. With over 150,000 travellers in the DACH region, France and now US (and counting!), we’re on our way to becoming the World’s leading travel company. We know that vacation time is precious. Our goal is to help customers discover the world and create lasting memories. We focus on creating tailor-made experiences for our customers because we believe life is too short for standard travel. ABOUT THE ROLE: WE’RE LOOKING FOR A PROACTIVE AND TECHNICALLY SKILLED IT SPECIALIST TO JOIN OUR TEAM. YOU’LL PLAY A KEY ROLE IN SUPPORTING AND SCALING OUR IT OPERATIONS, ENSURING OUR PEOPLE AND SYSTEMS WORK EFFICIENTLY, SECURELY, AND SEAMLESSLY. IF YOU THRIVE IN HYBRID OR REMOTE-FIRST ENVIRONMENTS AND LOVE SOLVING PROBLEMS THROUGH BOTH HANDS-ON SUPPORT AND SMART AUTOMATION—THIS ROLE IS FOR YOU. WHAT IS THE ROLE ABOUT? - Take ownership of IT support operations, including first and second-level support, ensuring timely and structured resolution of tickets. - Execute and optimize onboarding/offboarding processes using automation tools (e.g., GitHub Actions, N8N) and MDM tools (e.g., Intune). - Collaborate cross-functionally with HR, Finance, and Engineering on automation projects to streamline internal workflows. - Participate in quarterly roadmap planning and execution, including postmortems, audits, and tooling improvements. - Provide mentorship and guidance to working students on technical tasks and quality standards. - Contribute to the full lifecycle management of internal tools (Zoom, Slack, Twilio, Google Workspace, 1Password). WHAT YOU NEED TO BE SUCCESSFUL: - Expertise in onboarding/offboarding workflows and SaaS lifecycle management (ideally in a hybrid/remote company). - Experience with MDM tools such as Intune, Kandji, or similar. - Familiarity with automation through scripting (Python, PowerShell, GitHub Actions) or no-code tools (N8N, Zapier). - Strong cross-functional collaboration skills—especially with non-technical teams like HR and Finance. - A team-first mindset with a willingness to mentor junior colleagues while remaining hands-on. - Strong organizational habits: consistent documentation, reliable ticket handling, and follow-through. YOU ARE THE WORLD - Flexible working setup to get the most of your working hours: we offer full flexibility in our Hybrid/Remote model, however we do expect that you take advantage of our lively Berlin office 2-3 days per week. - We share your passion for traveling: enjoy working abroad through our program. - Self development budget of €1500 per year towards certifications, courses, conferences and other areas. - We support all the diverse communities that make us Tourlane: join or create your own Employee Resource Group (ERG) and connect with Tourlaneans. - Dog-friendly office: we can’t wait to meet your furry friend!