Workforce Administrator

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. Interested in joining us? We’re hiring for several roles with a July 2026 start date, and we’ll be reviewing applications and scheduling interviews in the coming weeks. About the Role We're seeking a detail-oriented Workforce Administrator to manage critical payroll and HR processes for union and non-union employees at Shawnee, KS. Zum bus yard. Reporting to the Location Manager with a dotted line to the Payroll and People team, this role ensures accurate timekeeping, seamless onboarding, and exceptional employee experience for the workforce you support. You'll serve as the local point of contact for employee-related issues, working closely with HR, Operations, Finance, union representatives, and school districts. In this hybrid role, you'll balance high-volume hourly employee time administration with HR responsibilities while maintaining compliance with internal policies and external regulations. What Makes You Successful in This Role You're the organized, reliable person everyone counts on when they have a payroll question or need help navigating HR processes. You love the satisfaction of getting the details right, whether that's catching a timesheet error before it becomes a paycheck problem or making sure a new hire's first day goes smoothly. You're comfortable juggling a lot at once, from processing dozens of timesheets to answering employee questions to coordinating with multiple departments. You stay calm when things get busy, communicate clearly with everyone from drivers to corporate teams, and handle confidential information with absolute discretion. You're proactive, tech-savvy, and genuinely enjoy being the go-to person who makes sure people get paid correctly and on time because you know how much that matters. Responsibilities Timekeeping & Payroll Administration Manage timesheets for union and non-union employees, ensuring accuracy and compliance with company policies and collective bargaining agreementsCalculate time and pay discrepancies with precision and respond to employee payroll queries promptlyDistribute physical pay documents to employees including paystubs and W-2 formsCoordinate with Finance and Payroll teams to resolve discrepancies and ensure timely, accurate pay processingConduct regular review and audit activities within Zum's portal to ensure accuracy and compliance Employee Support & HR Operations Execute new hire onboarding including I-9/E-Verify completion and HRIS employee profile setupCoordinate with recruiting to ensure new hire paperwork and logistics are completed efficientlyProcess employee status changes in the HRIS system accurately and in a timely mannerCreate termination tickets, provide employees with final paychecks, and coordinate all off-boarding tasksMaintain accurate and up-to-date filing systems for administrative records, ensuring compliance with retention requirementsServe as primary local contact for employee questions and concerns on pay and HR, escalating issues appropriately Qualifications Basic Qualifications: High school diploma required; additional coursework in HR or payroll preferredMinimum 1 year of payroll processing experience with high-volume