Family/Trip Coordinator

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. Interested in joining us? We’re hiring for several roles with a June2026 start date, and we’ll be reviewing applications and scheduling interviews in the coming weeks. Responsibility: Help families register for school bus transportation using the Registration Tool Work with the Routers to determine if students are eligible for transportation depending on their home address/school Partner with the district on communication with parents/students about school bus registration Take field trip or Charter business orders through the electronic mail system or over the phone Provide accurate pricing information to customers Enter and record trips into company’s database system Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers Generate trip reports as needed for Location management or others Communicate with customers, invoice trips and track payments Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc. Encourage compliance with company policies and procedures Perform various administrative tasks Other duties as assigned Requirements: High school Diploma or equivalent required; completion of college level courses preferred 3-5 years’ experience in customer service environment required Strong customer service skills required Solid data entry skills required Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc One or more years of driving experience on field trips preferred Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers. Highly organized and able to work with minimal supervision