Senior Manager, User Operations

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. About the Role: The Sr Manager, User Operations, will be responsible for overseeing the end-to-end user activation and entitlements process, ensuring accurate data collection, timely provisioning, and consistent access to the correct products and content. This role involves collaborating with Sales, Customer Success, Product, Content, Engineering, and offshore operations teams to streamline workflows, resolve complex user issues, and drive a seamless and scalable activation experience. Your role will involve helping to build and strengthen our current tool suite, maintaining frequent quality assurance checks and working across many different stakeholder teams within AlphaSense, delivering KPIs that help increase both quality and resolution times. Who You Are: An operations leader with a passion for building systems and leveraging technology to drive solutions at a high-growth B2B SaaS market leader. Natural systems-thinker with demonstrated ability to implement scalable workflows, leveraging automation where possible to reduce manual outputs You have at least 7-10 years of experience working in user operations or user fulfillment at a SAAS company. Ability to handle ambiguity, proactively identify challenges and present solutions. Proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes. You have a strong executive presence and have experience / feel comfortable leading change with stakeholders at all levels of an organization You are customer-focused, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools Comfortable with handling operational data including interpreting, analyzing and deriving actionable insights What You’ll Do: Process Ownership & Optimization Serve as the end to end owner for our user activation and content entitlement workflows. Ensuring accurate and complete user data collection to timely activation of the correct products and content. Continuously evaluate systems and processes to identify friction points and implement improvements that enhance both internal efficiency and the customer experience. Collaborate and build strong relationships with leaders in Content, Revenue Operations, Product, Strategic Initiatives and Engineering Assess gaps, prioritize impact, and identify sc