IT Engineer (Taiwan)

About Etched Etched is building the world’s first AI inference system purpose-built for transformers - delivering over 10x higher performance and dramatically lower cost and latency than a B200. With Etched ASICs, you can build products that would be impossible with GPUs, like real-time video generation models and extremely deep & parallel chain-of-thought reasoning agents. Backed by hundreds of millions from top-tier investors and staffed by leading engineers, Etched is redefining the infrastructure layer for the fastest growing industry in history. Job Summary At Etched, every role is critical, but as an IT Engineer in our Taiwan office, you’ll be the key to ensuring everyone can perform at their highest level. You’ll be the trusted resource who keeps our high-performance engineering and operations environment running seamlessly, so teams can innovate without barriers. In this role, you’ll drive the Taiwan office productivity, empower engineers with tools and infrastructure to move at maximum velocity, and champion a culture of operational excellence across all systems. From enabling cutting-edge chip development workflows, lab testing our latest chips and platforms, interfacing with our manufacturing partners in Taiwan, to streamlining day-to-day IT operations, you’ll ensure nothing slows down our mission to build transformational AI innovation. Key responsibilities End-to-End IT Support: - Provide hands-on IT delivery and support for the Taiwan office, including ASIC design teams, software and platform engineering, business operations, and scale-out computing teams. - Interface with our manufacturing partners in country to ensure we have seamless integrations and workflows and address any operational issues before they impact production. - Lead onboarding and offboarding processes to ensure seamless access aligned with engineering and leadership workflows. - Maintain robust documentation of IT assets, systems, access protocols, and ticket workflows. - Support the management and operation of IT infrastructure across all locations, as required. Device & Endpoint Management: - Manage on-site and remote laptops, desktops, and networking equipment with attention to ease of use, security, and remote manageability. - Deploy and administer MDM and MAM solutions for Mac and Windows devices. - Implement and maintain antivirus, antimalware, Endpoint Detection & Response (EDR), and Extended Detection & Response (XDR). - Drive hardware procurement, staging, imaging, and maintenance for development and operations teams. Identity & Access Management: - Implement and administer Single Sign-On (SSO) across core services, ensuring secure and frictionless user authentication. Okta experience a bonus - Automate user provisioning and deprovisioning workflows using Rippling, Okta, Google Workspace, and FreeIPA to streamline access management and reduce errors. - Enforce role-based access controls and audit trails to align with compliance and security standards. Network & Security: - Design, deploy, and maintain wired and wireless networks, including Wi-Fi access points (WAPs) and controller administration. - Configure and manage VPN infrastructure to provide secure remote access for distributed teams. - Administer firewalls, ensuring proper segmentation, policy enforcement, and protection of sensitive environments. Automation & Operational Excellence: - Develop automation scripts (Python, Bash, PowerShell) to streamline provisioning, patching, monitoring, and user lifecycle management. - Integrate monitoring and alerting systems to reduce manual workload and increase reliability. - Champion a culture of operational excellence, ensuring IT systems meet compliance standards (e.g., SOC 2, ISO 27001). Collaboration & Vendor Management: - Coordinate with external vendors and partners to evaluate new products, support existing offerings, and to resolve IT issues. - Partner closely with engineering, security, and operations teams to align IT strategy