Senior International HRBP (APAC)

✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes https://www.forbes.com/sites/laurabegleybloom/2024/01/25/work-from-home-or-anywhere-top-30-companies-for-remote-jobs-in-2024/ as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! 👩‍💻 The Role Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within +5.5 / +8 UTC. In this client-facing role, you’ll be the go-to expert for our customers and internal teams, solving complex HR challenges across a number of countries, including India, Singapore, the Philippines, Australia, and Japan. Whether it’s advising on tricky terminations, navigating country-specific compliance, or unblocking sensitive people issues, your deep HR expertise and pragmatic mindset will help our customers feel supported and confident every step of the way. You will champion a high-performance culture, constantly seeking ways to optimize processes and leverage modern tools, including AI, to scale your impact and efficiency. If you thrive on variety, love solving complex problems, and want to shape the future of global work, we want to hear from you. Key Responsibilities Complex employee relations (ER) matters - Act as a senior HR expert for complex employee relations (ER) matters across your allocated countries, with particular in-depth knowledge across multiple APAC countries (India, Singapore, Japan, the Philippines, Australia). - Provide pragmatic, solutions-focused guidance on high-risk and sensitive cases, including performance management, misconduct, investigations, and terminations - Navigate nuanced local legal frameworks with confidence, ensuring compliance while supporting business objectives - Partner closely with internal stakeholders and Oyster customers to deliver clear, actionable advice on complex people issues in a timely and commercially-minded way Country HR information and knowledge - Draft country-specific information on a wide range of HR topics in our team format. - Leverage AI and automation tools to streamline the generation, updating, and scaling of country-specific HR documentation, ensuring rapid and accurate knowledge delivery. - Answer questions (in the form of tickets) on HR topics which are unable to be resolved by our first line teams. - Provide internal Oyster teams with training (or other methods of increasing their knowledge) on HR topics as needs arise. - Look for opportunities to proactively improve country-specific HR information. - Attend customer calls when there are questions on country-specific HR information. - Work with other teams (e.g. Customer Support, Sales, Product, Legal) to problem-solve country-specific issues with your HR knowledge. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE - Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. - Actively leverage AI responsibly to maximize personal output, sharing best practices with the broader People Services team. - Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resource...