Customer Success Manager

About Vultron Vultron is an early stage company building at the intersection of cutting edge AI and real world business impact. We are a small, fast moving team where every person has a direct impact and the ability to shape both the product and the culture. Joining now means getting in on the ground floor of a company with bold ambitions and the resources to pursue them. If you are motivated by ownership, speed, and the chance to make your work matter right away, Vultron is the place to do it. At Vultron, we value curiosity, creativity, and collaboration. We move quickly, but we also take the time to learn from each other and celebrate wins along the way. You will be surrounded by people who are deeply passionate about building something new and are committed to supporting one another as we grow. We believe the best work happens when people feel trusted, empowered, and excited to bring their ideas to life. Vultron is bringing general intelligence to government contracting. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors across the world. World-Class Team: ex-Anduril, Robinhood, Google, Amazon, DoD, etc. Founding team includes early members at $1B+ startups in the defense sector. Competitive Compensation: Industry-leading salary and equity offerings. What You'll Do As a key member of Vultron, you will: Customer Onboarding & Implementation: Design and execute implementation plans that ensure rapid time-to-value for new customers. Strategic Account Management: Develop deep relationships with key stakeholders and serve as their trusted advisor for federal proposal development. Adoption & Value Realization: Proactively identify opportunities to drive platform usage and help customers realize the full ROI of the Vultron platform. Churn Prevention & Expansion: Identify risks early and develop mitigation strategies; uncover opportunities for account growth and expansion. Voice of Customer: Gather feedback and insights to inform product development and company strategy. Best Practices: Create and share best practices, templates, and workflows to help customers optimize their proposal development process. Success Metrics: Track and report on key customer health metrics, including adoption, engagement, and satisfaction. What You'll Bring 5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS. Strong project management skills with the ability to lead complex implementations. Excellent communication and presentation skills, with the ability to engage at all levels of an organization. Problem-solving mindset and ability to translate customer needs into actionable solutions. Basic understanding of AI/ML concepts and ability to explain technical concepts to non-technical audiences. Bachelor's degree or equivalent experience. Must be located in the SF Bay Area or be willing to relocate. Compensation and Benefits $120K – $200K, offers equity. Comprehensive health, dental, and vision insurance. Flexible PTO and parental leave policies. Wellness and learning stipends.