Technical Customer Support Specialist

Flightradar24 is on the lookout for a friendly, tech-savvy Customer Support Specialist who loves helping people and wants to make a real impact for millions of aviation enthusiasts and travelers worldwide. In this role, you’ll be the voice of Flightradar24, ensuring every user gets clear answers and timely solutions while enjoying our unique, aviation-inspired environment. If you’re passionate about delivering exceptional customer experiences, fluent in English (bonus points if you speak Spanish, French, Portuguese, or Japanese), and excited to work with a product loved across the globe, we’d love to meet you. This is a full-time position based at our Stockholm, Sweden office . Please note that relocation is not offered for this role. What you’ll do Provide high-quality support via email and other digital channels to Flightradar24’s global users Troubleshoot technical issues related to: Website functionality iOS and Android apps User accounts and subscriptions Payment and billing Investigate and reproduce reported bugs, clearly document findings for the product and engineering teams Identify trends in incoming tickets and proactively suggest improvements Collaborate cross-functionally with product and engineering teams Contribute to internal documentation and support center content Maintain fast response times and high customer satisfaction Respond to user feedback posted in app store reviews and on our community forum Who you are Several years of experience in customer support, ideally within a SaaS, technology, or subscription-based business. Strong technical troubleshooting skills (web, mobile apps, user accounts) Ability to understand logs, error messages, and browser/app behavior Familiarity with iOS/Android ecosystems and app store processes Understanding of web technologies (HTTP, browsers, caching, etc.) You have a keen interest in technology and, preferably, a particular enthusiasm for aviation (knowing the difference between an A320 and a 737 is brag-worthy here) Experience working with ticketing systems (e.g., Freshdesk or similar) Excellent communication skills in English both written and spoken Strong analytical and problem-solving skills You are comfortable handling multiple inquiries simultaneously, ensuring a high volume of requests are resolved swiftly and thoroughly Good-to-haves Proficiency in another major language in addition to English. Preferably Spanish and/or Portuguese. Experience of keeping forums active and friendly. About Flightradar24 With over 50 million monthly users, Flightradar24 is the world’s most popular flight tracking service. Our app regularly tops the App Store and Google Play charts and Wall Street Journal refers to Flightradar24 as the "Facebook of aviation". We also offer a wide range of commercial services and customers include many of the largest names in aviation. We're constantly adding new services and improving existing products. To help us meet those challenges, we're looking for creative, collaborative and tech-savvy applicants to join us. Benefits of working at Flightradar24 include: Opportunity to impact a service with millions of end users from all around the world Flexible and social work environment with free beverages, fruit, and snacks Modern office in the heart of beautiful downtown Stockholm, Sweden Being part of a diverse team with 30+ nationalities and 5 continents represented