Director, Order-to-Cash

About Life360 Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app,Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 97.8 million monthly active users (MAU), as of March 31, 2026, across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family). Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com . Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. We are AI Native We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process. Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy. About The Team Life360's Credit, Collections & Billing team is central to how the company gets paid. This isn't a back-office function that processes transactions in isolation. The decisions and effectiveness of this team drive cash flow, revenue quality, and how Life360 manages financial risk across the business. The team sits within Revenue Accounting and covers the full order-to-cash cycle across every part of the business: hardware, advertising, subscriptions, and other partnerships. Credit assessments, invoicing, collections, dispute resolution, and bad debt management all run through this function. The team works closely with Sales, Revenue Accounting, Legal, and other cross-functional teams and is vital to supporting our growing, evolving business. When new products launch or commercial models shift, this team is involved early. The team operates with a continuous improvement mindset, constantly evaluating how processes, systems, and workflows can be made faster, more accurate, and scalable, rather than just maintained. About the Job We are looking for a Director, Order-to-Cash to take full ownership of the order-to-cash cycle and lead the team that keeps it running. This is a player-coach role that will lead a team of two and also serve as a hands-on contributor, directly owning a portion of the operational workload. This role sets the standard for how the function operates, and the person in it is accountable for both the day-to-day execution and the longer-term health of the process. Day to day, this means owning the KPIs that matter: DSO, aging, collection effectiveness, and risk management across multiple businesses. It means ensuring billing is accurate, collections are moving, and credit decisions are grounded in data. It also means being the connective tissue between the team and other cross-functional stakeholders, making sure communication is clear and nothing falls through the cracks. Beyond the operational work, this role is expected to drive process improvement, automation and capacity creation. If something is manual, slow, or breaks when volume increases, fixing it is part of the job description. On the AI front: you don't need to be an expert, but you do need to be genuinely curious. Our Finance team already uses AI tools across our day-to-day work, and we want someon