L3 Lead

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The Opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care and dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The Role As a Oracle Retail Xstore L3 Lead , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8 Years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role Responsibilities Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact. Manage the full lifecycle of incidents and problem tickets, ensuring proper categorization, prioritization, RCA documentation, and closure in alignment with ITIL practices. Coordinate across cross-functional teams (L2, Development, DevOps, QA, PO PPOs and other AMS teams) to drive quicker resolution and prevent recurring issues. Perform proactive problem management by identifying trends, defining permanent fixes and supporting continuous improvement initiatives. Act as the primary escalation point for critical store or production outages and provide expert guidance for troubleshooting and resolution. Maintain strong documentation including technical knowledge articles, SOPs, workaround procedures, and known-error records. Track operational performance through KPIs and SLAs to improve service delivery and system stability. Mentor and guide junior team members, ensuring knowledge sharing and high-quality support standards Must have qualifications Oracle Retail Xstore POS Strong hands-on technical support experience on Xstore v23+ (Java-based framework) Xcenter / Xstore Office Understanding of back-office integration and store configuration Programming Java, Spring, SQL, XML, JSON Integration Web services (REST/SOAP), Oracle Retail Suite modules Troubleshooting Log analysis, debugging, performance tuning Deployment Tools Jenkins, Git Database Oracle / SQL Server proficiency OS & Environments Windows,Xstore,Xenvironment,Xservices Retail Domain Store operations, POS transactions lifecycle If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The benefits This is a Full Time position based in Bengaluru in India. Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country-dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting-edge too