Senior Experience Researcher

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role We're looking for an experienced Senior Experience Researcher to join a multi-disciplinary agile team to help deliver rapid but great-quality experiences for users . You will apply best practice in facilitating research interviews, usability tests and client workshops. You will plan ongoing user research programmes and define information architecture and interaction design solutions. You will aim to continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As a result you build trust with your clients . You enjoy engaging with users and project partners to understand the product’s context, and synthesise your findings into easily-digestible and memorable formats for the product team. You'll also be encouraged and supported in contributing to our Design Practice. About our Design team As part of the team, you'll be working on products and services for some of the world’s most influential companies. UX Researchers, through to Product and Motion Designers, work in dedicated teams; anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning and strategy through to execution, being an advocate for the user every step of the way . You'll help the team to make informed design decisions, placing the needs of the user and the business at the centre of every piece of work. Designers at Valtech are: Designing, prototyping, and building products and services used by people every day. Confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools. Client-facing, driving the presentation of the team's latest design work. Inquisitive and eager to continuously improve and learn. Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level. Experienced in agile methodologies and software development practices. Actively involved in growing the team by finding and attracting talent. Role responsibilities Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges. Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design. Develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity. Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope. Translate discovery insights into compelling design concepts, prototypes, and recommendations. Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence. Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early. Define and document design principles and frameworks that guide the overall experience. Support usability testing, iteration, and refinement of experiences based on user feedback. Mentor junior designers and contribute to the continuous evolution of our design practice. Are a master of your craft, eager to take on tasks y