CX Designer Sr

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role As a CX Designer Sr , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ YEARS of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role responsibilities • Lead Service Design and Customer Experience (CX) initiatives, considering the end-to-end customer journey, from acquisition to post-sales and ongoing relationship management. • Compile, organize, and analyze existing inputs, such as: Voice of Customer (VoC) Historical surveys and customer feedback Internal studies and previous assessments • Plan and facilitate customer listening initiatives with clients and stakeholders, including: Interviews Qualitative and quantitative research • Map customer journeys, identifying: Pain points Process bottlenecks Opportunities for improvement and optimization • Support the definition and evolution of the desired experience model, considering: Unified vs. segmented experience strategies Differentiation by customer profile and stage in the journey • Create and structure: Prioritization matrices Initiative roadmaps for short-, medium-, and long-term actions • Support initiatives focused on strengthening and promoting a customer-centric culture within the organization. • Collaborate cross-functionally with internal teams, monitoring initiative execution and ensuring quality, consistency, and strategic alignment across deliverables. • Demonstrate openness to leveraging AI-powered tools and emerging technologies to enhance productivity, insights generation, and decision-making, while applying critical thinking and sound judgment in their use. Must have qualifications • Solid experience in Customer Experience (CX) and Service Design • Strong background in Design Thinking, user research, and workshop facilitation • Ability to act with analytical neutrality, avoiding internal biases • Experience working in complex and multidisciplinary organizational environments • Ability to translate qualitative data into strategic insights • Ability to structure executive documents and strategic guidelines • Experience with design and collaboration tools, such as: Miro; Figma; Journey mapping, empathy and needs mapping boards/frameworks • Upper-intermediate English level If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The