Behavioural Health Coach

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one-on-one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes. Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week. Core Responsibilities Demonstrate excellence and innovation in digital behavioural health coaching Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes Provide weekly written reviews to support and guide users as they progress through their programme. Monitor content for potential concern, using the data available and escalating information through the appropriate channels Demonstrate supportive presence by expressing empathy, observing patters in tracking, add depth to user experience, and supporting realistic and personalized goal-setting Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increase depth of user understanding of the content and tools in the programme Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option. Attend monthly meetings with your manager, supervisor and attend a monthly group supervision. Qualifications Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland A strong understanding of Online Mental Health Services Experience working in Children & Young People services is desirable Excellent communication, writing and typing skills; able to use written communication in a clear and personal way Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivated Excellent judgement; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessm