Sr. Account Director

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview The Account Director, Clinical Program Engagement will play a critical role in the success of Amwell's relationship with assigned Payer Accounts. Success will be measured by client growth in new business, retention, client satisfaction, optimizing program utilization, outcomes, and the financial performance of the overall suite of clinical programs. The primary initial focus of the role will be to develop relationships with assigned Payer Accounts, Brokers, Consultants, and Health Plan Account Executives to successfully expand adoption, enrollment and engagement in Amwell's products and services. The role requires a seasoned individual contributor that can “roll up their sleeves” and take a direct approach to grow the business. A successful person in this role is an experienced, energetic sales and account management professional and strategist adept in operational excellence, clinical, professional acumen, and the ability to develop and deploy strategic account and employer specific marketing plans to drive towards our stated success metrics. Extensive task management around deliverables, execution of deployment/new launches, account planning, program demonstrations, marketing plans, reporting, QBRs, and internally interfacing and coordinating with finance, marketing, clinical and product resources to support the client. In addition, this role is the day-to-day liaison with the third-party clinical program partners, holding those partners accountable to execute on the engagement plans and to follow the “rules of engagement” with the Amwell client. The Account Director, Clinical Program Engagement will be assigned specific client accounts, seamlessly interface and gain the trust of clients at all levels, and lead the internal Amwell team through pre and post-sale of commercial accounts, implementations, post go-live, marketing campaigns, reporting and expansion of the existing relationship. Frequent interaction with the Amwell executive sponsor and other Amwell leads to keep the entire team apprised of client strategies, goals, objectives, and tactical developments is essential. This key position will be focused on client satisfaction and program usage/revenue growth. This revenue growth will be accomplished by maximizing the number of programs deployed, expanding awareness of program availability within the account, adoption and utilization of the company’s existing products, programs, and services within and by identifying new opportunities for growth and expansion. Specifically, the Account Director, Clinical Program Engagement will: Core Responsibilities · Collaborate and partner with internal and external assigned account teams to develop a strategic and tactical plan to achieve desired sales, engagement and growth targets