Director, Product Management

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview We are seeking a Director, Product Management to own the strategy, performance, and outcomes of Amwell’s Data portfolio. This leader will be accountable for end-to-end business ownership including product investment strategy, roadmap execution, and measurable customer and market impact. This role sits at the intersection of product, business, and technology leadership and will be responsible for translating complex healthcare and payer data into scalable, differentiated solutions that drive growth, retention, and operational efficiency. The Director will define and drive a multi-year investment strategy, establish clear KPIs tied to business outcomes, and ensure disciplined execution across product, engineering, clinical, commercial, and services functions. They will act as the enterprise authority on data and outcomes strategy, representing Amwell with customers, partners, and executive stakeholders. The ideal candidate is a results-driven product leader who operates with enterprise-level ownership, thrives in ambiguity, and brings a strong balance of strategic thinking, financial acumen, and execution rigor. Core Responsibilities 1. Enterprise Portfolio Ownership & Investment Strategy · Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes · Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI · Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization) · Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments · Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability · Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan · Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact) 2. Health Plan Data & Outcomes Leadership (Enterprise) · Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks · Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data · Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repe