Contracts Administrator

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Role Overview We are looking to hire a full -time contracts administrator for our supported services, to join our rapidly expanding clinical team. T his is a dynamic, purpose-driven role at the heart of our Clinical Operations team. You will be making a real difference daily , helping connect people with the mental health support they need, while ensuring our service runs smoothly, safely, and efficiently. You will play a critical role in the running of the Clinical Operations service. This will involve a variety of tasks that aids the Clinical Operations team and the service via case management, risk management and administrative tasks. You are the main source of contact between the referrer and the service: processing referrals, reporting procedures, concerns and outcomes to the referrer. You will collect and manage reports and be involved in risk assessment in conjunction with clinical supervisor s . You will be responsible for supporting Behavioural Health Coaches / Supporters in completing their work with reporting, training, and management. SilverCloud will support you to: Customer Support: Respond and follow up on emails and phone calls from referrers Respond and follow up on emails and phone calls from patients / service users Case Management Process incoming referrals accurately and efficiently through our case management system Coordinate and manage caseload allocations to Behavioural Health Coaches/Supporters Monitor client journeys from intake through to discharge Maintain accurate, up-to-date records and proactively flag any delays or issues Reporting Perform regular data entry and quality checks using case management systems and MS Excel Compiling reports on service performance Contribute to continuous improvement by identifying trends in service data Risk Management Ensur e that risks are monitored and allocated to the Clinical team in a timely way Communicat e with referrers regarding risk management Schedule risk assessment calls and complete case management actions on instruction As a Contracts Administrator you will have : A bachelor’s degree, preferably in a mental health- related field Experience with case management systems (desirable) Previous administrative support experience or complet ed professional administrative support training Excellent attention to detail Excellent communication, writing and typing skills; able to use written communication in a clear and personal way Excellent customer service Excellent time management skills and ability to multitask and meet deadlines Comfortable using multiple technological tools in your day-to-day; you can adapt and grow with technological developments quickly Excellent interpersonal skills: you can collaborate with cross-functional teams and stakeholders at all levels of the