Retention Representative

Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery. As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs. What you bring You’ll thrive at MyHeritage if you’re: A fluent English speaker, additional languages are an advantage Experienced in sales or retention (telemarketing experience is a plus) A fast learner and problem-solver Motivated, independent, and proactive What we offer At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: High salaries A comprehensive benefits package Flexibility in shifts A fun, young working atmosphere About MyHeritage MyHeritage is the world’s leading platform for family history discovery. We empower millions of people to uncover their heritage, enrich their lives, and connect with their roots. With innovative tools, billions of historical records, an affordable at-home DNA test, and AI-powered features, we create meaningful discovery experiences for users in 42 languages. Privacy is our priority, and our platform is trusted by tens of millions worldwide. Learn more at www.myheritage.com and see what it’s like to work with us on Glassdoor . Benefits at MyHeritage Tel Aviv Our employees enjoy a range of benefits to enhance work-life balance and well-being: Hybrid work model with flexible working hours Modern, beautiful office in Tel Aviv On-site gym and pilates classes Dog-friendly office Well-stocked kitchens Please send your application in English. #LI-Hybrid