Customer Success Manager, SMB / Enterprise

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We’re looking for a Customer Success Manager, SMB/ Enterprise (based in Tokyo) to work closely with our top SMB / enterprise clients in the Japan market. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. Why is this role so crucial at Similarweb? The Customer Success Manager is a key player on the SMB / Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years. So, what will you be doing all day? Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership. Manage and expand long-term customer relationships, and ensure account longevity and renewals Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience. Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals. Support in uncovering and identifying upsell opportunities during the customer’s lifecycle. Develop strong subject matter expertise across all Similarweb solutions This is the perfect job for someone who: Solid understanding and experience in digital marketing 3+ years experience in a client facing customer success role, preferably in a SaaS company with planning and execution capabilities 3+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning). Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with SMB / enterprise clients). Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems. Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights. Team player who can collaborate effectively with colleagues and business partners with a strong customer focus. Self-motivated, proactive, ownership mindset and results-oriented. Native level written and speaking Japanese Willingness to use English at work (read and spoken) *All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers* Why you’ll love being a Similarwebber: You’ll actually love the product you work with : Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. Yo