Helpdesk Specialist

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. Why this role is important at Similarweb: At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren’t looking for “ticket takers”—we are seeking exceptionally skilled IT engineers to help build a dynamic support team. You’ll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms. This role will be critical in supporting our company-wide ‘AI in Motion’ initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta’s identity framework. This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment. About this placement: This is a student / junior placement designed for someone at the very start of their IT career who is hungry to learn and ready to grow. You don’t need years of experience—you need curiosity, a strong work ethic, and a genuine passion for technology. We will invest in you. Over the course of the placement, you’ll work shoulder-to-shoulder with experienced IT Engineers and System Administrators, building the hands-on skills and real-world judgment needed to grow into a full IT Engineer or System Administrator role on our team. Key Responsibilities Front-Line Support & Learning Act as a first point of contact for end-user technical requests through our ticketing system, chat, and email, under the guidance of senior team members. Provide hands-on and remote support for macOS and Windows devices, gradually taking ownership of more complex issues as your skills develop. Learn to troubleshoot across our core application stack, including Google Workspace, Okta SSO/MFA, and Microsoft 365 . Assist with setting up meeting rooms, peripherals, and Audio/Video conferencing systems. Hands-On IT Operations Help prepare, image, and deploy new laptops and equipment for new hires, ensuring devices are ready on day one. Support the employee lifecycle —assisting with account provisioning, access requests, and offboarding under supervision. Help maintain an accurate IT asset inventory of laptops, accessories, and software licenses. Shadow IT Engineers and System Administrators on real projects to understand how infrastructure, identity, and endpoint management fit together. Growth, Learning & Contribution Build your knowledge through structured mentorship, on-the-job coaching, and self-driven learning toward an Engineer or System Administrator track . Contribute to our internal Knowledge Base by documenting common fixes and learning to write clear, reusable guides. Identify small process improvements and automation ideas, and bring them to the team—your fresh perspective is valued. Pursue relevant certifications and skills with the support and encouragement of the team. What we’re looking for: Recently graduated with, a qualification in IT, Computer Science, or a related field, or demonstrable hands-on passion for technology in place of formal study. 1 year of experience in a technical or IT support role (including internships, pers