Business Systems Engineer

Location: US- Remote Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of $90,000–$130,000, with an annual target bonus. ABOUT THE ROLE Snappy is looking for a Business Systems Engineer to join our IT Team. In this role, you will own, optimize, and integrate a growing portfolio of business applications—including Salesforce, Ironclad, Outreach, Gong, ChurnZero, OwnBackup, and Harmony AI—while partnering cross-functionally with Sales, Customer Success, Legal, and Revenue Operations stakeholders to translate business needs into scalable technical solutions. YOU WILL: SYSTEM DESIGN, DEVELOPMENT, AND MANAGEMENT - Work cross-functionally with key stakeholders to design and implement applications and Salesforce solutions that support the organization's goals. - Be responsible for designing, coding, implementing, maintaining, and evolving applications, Salesforce solutions, and integrations. - Be responsible for reviewing the architecture, design, code, and providing approval. - Implement and maintain Internet and intranet applications using Salesforce Sites, Force.com http://Force.com, Marketing, Service Cloud, Sales Cloud. - Be responsible for assisting with requirements gathering and analysis, business process modeling, workflow development, tool customization, and Salesforce upgrades. - Be responsible for assisting with maintenance and documentation. - Manage day-to-day development processes such as version control, code deployments, and process management. - Create and manage custom code, custom objects, fields, formulas, validation rules, custom workflow, and approval processes. - Hands-on experience with workflows and flows. - Develop and document regression, use case, and unit testing scenarios. - Identify opportunities to utilize Salesforce to improve processes and productivity and make recommendations to support service offerings. - Ability to perform a variety of both complex and routine technical, analytical, and administrative duties in a high-paced environment. SYSTEMS LANDSCAPE MANAGEMENT This role will involve maintaining and optimizing a diverse set of business systems, including: - CRM & Sales Engagement: Salesforce, Outreach, Gong, Churnzero - Legal/Contract Management: Ironclad - Data/Backup: Ownbackup - Ticketing/Support: Harmony AI - Experimentation: Willingness to explore and experiment with tools like Hubbl and Swantide for business systems automation and integration. AI AND INNOVATION - Possess experience with Artificial Intelligence (AI) concepts and be willing to actively experiment with AI-driven solutions to enhance business systems efficiency and user experience. - Proactively identify and propose areas where AI/automation can be leveraged to streamline workflows. YOU HAVE: QUALIFICATIONS - Proven experience as a Salesforce Developer or Business Systems Analyst/Engineer. - Strong understanding of the Salesforce platform, including configuration and custom development (Apex, Visualforce, Lightning Web Components). - Experience with system integrations and API management. - Excellent communication, interpersonal, and customer service skills. - Demonstrated ability to be a 'go-getter,' take initiative, and work independently. - Willingness to train and adapt quickly to new technologies and business processes on the fly. PREFERRED - Experience with Hubbl, Swantide, or similar Salesforce intelligence / DevOps platforms. - Knowledge of Salesforce CPQ, Einstein Analytics, or Agentforce. - Background in revenue operations, sales operations, or customer success operations. - Experience with CI/CD pipelines for Salesforce (e.g., Copado, Gearset, or SFDX). - Comfort working in a fast-paced, high-growth environment where priorities shift and adaptability is key. Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. Founded in 2015, Snap