Global Software Product Owner (Remote/Full-time role)

LOCATION: This is a full-time employee role within the Global Digital team that includes benefits and Paid Time Off (PTO) and will be located within the Americas time zone. JOB OBJECTIVES: The Product & Product Design function is focused on: Defining and evolving Generation’s global digital ecosystem to support affiliates and global functions with scalable, high-impact software solutions. Deeply understanding operational processes and user needs across regions to ensure product functionality aligns with real-world workflows. Leading continuous product discovery and research to deeply understand operational processes, user behaviors, and emerging needs across regions. Translating research insights into clear product strategy, validated concepts, and prioritized roadmap decisions. Designing intuitive, effective, and user-centered experiences (UX/UI) for diverse personas across GYE and affiliates. Leading the end-to-end product lifecycle — from validation and development to rollout, adoption, and continuous optimization. Designing and integrating data-informed and AI-enabled capabilities to drive smarter workflows, automation, and measurable operational impact. Driving product adoption through structured rollout, training, and change management initiatives. Ensuring strong alignment and communication between the Digital Team, global stakeholders, affiliates, and external partners. KEY ACCOUNTABILITIES & RESPONSIBILITIES: As Global Software Product Owner (Mid), you will be responsible for: Product Strategy & Direction Contribute hands-on to defining product vision, success criteria, and long-term roadmap aligned with Generation’s digital ecosystem strategy. Shape product direction in close partnership with Engineering and Design Leads, ensuring scalable and future-ready solutions. Develop product strategy documents including business cases, high-level use cases, and technical requirements. Evaluate commercial solutions that may complement or replace custom-built systems. Discovery & Validation Lead structured product discovery, including research, prototyping, and validation with users and technical teams. Translate operational needs and user insights into prioritized, outcome-driven roadmaps. Integrate data-informed and AI-enabled capabilities to enhance workflows, automation, and decision-making. Delivery & Execution Own backlog management, writing high-quality Agile user stories and ensuring clear acceptance criteria. Develop project scopes, plans, and documentation, ensuring stakeholder alignment and technical feasibility. Drive execution across the full product lifecycle, from concept through launch. Adoption & Rollout Partner closely with Operations to plan and execute product rollouts, testing, and training initiatives. Support adoption across affiliates, ensuring smooth implementation and user enablement. Data, Analytics & Optimization Monitor and analyze product usage and behavioral data (Heap, Mixpanel, Clarity) to generate actionable insights. Define and track KPIs, build dashboards, and report performance to stakeholders. Identify user friction, adoption gaps, and optimization opportunities. Ensure proper tracking implementation and data integrity in collaboration with Engineering. Quality & Governance Oversee quality assurance standards and release readiness. Monitor post-release performance and drive continuous improvement. ATTRIBUTES/QUALIFICATIONS: We are looking for a Product Owner who demonstrates: A positive, collaborative, and solution-oriented mindset. Strong sense of ownership and accountability — takes full responsibility for outcomes, not just deliverables. Solid understanding of software development lifecycles and experience working closely with engineering teams in agile environments. Proven track record delivering complex, multi-dependency digital products within a scalable ecosystem. Experience working with multicultural and geographically distributed teams. Excellent communication skills, with the abil