Senior Manager, People Operations

About the Role Tia is looking for a Senior Manager, People Operations to lead the systems, processes, and operational infrastructure that support our growing team. This role owns the day-to-day engine of People Ops, including HRIS, payroll, benefits, compliance, employee lifecycle processes, people data, compensation operations, and equity administration. This is a hands-on leadership role for someone who brings strong judgment, precision, and a continuous improvement mindset. You will partner closely with Finance, Legal, People leadership, and cross-functional teams to ensure our People operations are accurate, compliant, scalable, and employee-centered. What You’ll Do Own and improve core People Operations processes across HRIS, payroll, benefits, compliance, reporting, and employee lifecycle workflows Lead the strategy, configuration, and optimization of ADP Workforce Now as Tia’s system of record Oversee accurate and timely payroll for a multi-state, multi-entity workforce Manage benefits administration, open enrollment, vendor partnerships, audits, and compliance requirements Maintain accurate people data, reporting, dashboards, and operational insights Support compensation operations, bonus calculations, and equity administration in Carta Identify process gaps and build cleaner, more scalable ways of working Partner with Finance, Legal, People Business Partners, and leaders to support operational rigor and employee experience Manage and develop a People Ops team member, setting a high bar for ownership, accuracy, and follow-through A Bit About You 8+ years of People Operations experience, with deep ownership of payroll, HRIS, benefits, and compliance Experience with ADP Workforce Now, including configuration and process improvement Experience managing complex payroll across multiple states, entities, and employee types Knowledge of employment law, compliance, audits, and employee data practices Comfortable working with data, reporting, and systems to drive better decisions Highly detail-oriented, organized, and accountable Able to operate both strategically and tactically in a fast-moving environment Clear communicator and trusted cross-functional partner Experience managing or mentoring others Nice to Have Experience in healthcare, clinical operations, or another highly regulated environment Experience in a high-growth or venture-backed company Familiarity with Carta, JIRA, and benefits administration platforms Experience building or improving People Ops processes from the ground up Compensation & Benefits Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions. The expected compensation for this role is: $ 150,000 - $170,000 Unlimited vacation Quarterly performance bonus (10% target) Free Tia membership Competitive stock option package $300 one-time WFH stipend $50/month phone and internet reimbursement Medical, dental, and vision benefits 401k program Company-issued MacBook Travel stipend for team off-sites About Tia Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform. We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women. About Tia’s Culture Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and oth