Director of Product Management - Infrastructure & Enablement

Jane's Platform & Enablement group is where the foundational work happens - the systems, services, and shared capabilities that the rest of our product and engineering teams build on top of. This role will work closely with leadership across our Product Org, leading the product side of a group that touches three connected areas: deep technical infrastructure (cloud, data, security, resilience), software enablement (the shared tools, services, and platforms that other teams build on), and a growing set of customer-facing surfaces that shape how practitioners and partners experience Jane every day. We're being honest with ourselves: this is a hard role to fill. It calls for someone who has lived across that full spectrum before - someone who can hold a deeply technical conversation about cloud architecture in the morning, lead a customer research session on login experience in the afternoon, and translate both into a clear narrative for business leaders by end of day. We're looking for the rare leader who's done it. If that sounds like you, we'd love to talk. WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE - Lead the product strategy across infrastructure, software enablement, and our emerging customer-facing platform surfaces - holding the connective tissue between deep technical decisions and the customer outcomes they enable - Build and grow a team of senior product managers, creating the conditions for them to do their best work, develop their craft, and feel genuinely supported as they navigate complex, cross-functional problem spaces - Establish a clear, transparent prioritization philosophy that the broader organization can trust - making trade-offs visible, decisions explainable, and the path forward understandable to technical and non-technical stakeholders alike - Partner closely with development and design, dividing and conquering across a wide remit while keeping security, compliance, and customer experience as first-class citizens of the work - Translate technical complexity into clear, actionable narratives for business leaders - so that the value of platform work is understood, funded, and celebrated alongside more visible feature work WHAT EXPERIENCE WE NEED - Extensive product management experience, including 5+ years leading and growing PM teams - ideally as a Director, Senior Director, or VP of Product at a technically deep SaaS company - Demonstrated experience across the full spectrum of platform and product work - from infrastructure and developer-facing tooling to customer-facing surfaces - Strong technical fluency - enough to lead senior PMs working on cloud infrastructure, data platforms, and core services, and to engage credibly with senior engineering leaders without needing translation - Exceptional communication skills, especially the ability to translate technical complexity into digestible, actionable insight for executives, cross-functional partners, and customers - this is non-negotiable for the role - A clear, well-developed philosophy on prioritization that values transparency and collaboration, paired with strong business judgment, customer empathy, and the kind of humility that makes senior leaders easy to work with If you don't meet every single qualification but are excited about this role, we'd still love to hear from you. MORE ABOUT JANE Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives. Ja