Staff Developer - Communications

ABOUT THE ROLE Hi, I’m Bryce Evans, and I’m a leader in the Booking organization at Jane. I’ve been here for about a year and a half, and I lead Engineering for the Communications group. Our team sits at the heart of how practices communicate with patients and staff inside Jane. We own secure in-app messaging, SMS, and the foundations for future channels all coming together into a single, cohesive messaging experience. Clear, reliable communication is essential to great patient experiences and saving our customers time, which means this work directly supports our mission to help the helpers run more effective, human-centered practices. This Staff Developer role is exciting because it sits right at the intersection of immediate customer impact, technical depth, and future opportunity. Messaging is foundational to Jane today, and it’s also an area where thoughtful architecture and emerging capabilities, including AI, can meaningfully shape what comes next. You can learn a bit more about my background here https://www.linkedin.com/in/brycemevans/. WHAT IMPACT WE’RE LOOKING FOR YOU TO MAKE - Deliver a unified messaging experience that brings secure messaging, SMS, and future channels into one clear, reliable workflow that practices can trust every day. - Raise the technical bar within the Communications group by modeling strong Ruby and web application design, and helping others grow through collaboration and thoughtful feedback. - Enable the team to ship consistently and efficiently while staying mindful of scale, cost, and long-term maintainability. - Connect engineering decisions to real customer and business outcomes, ensuring the work we do meaningfully improves how practices communicate. - Communicate clearly and lead by example at a staff level, showing ownership, sound architectural reasoning, and a willingness to navigate tradeoffs in the open. WHAT EXPERIENCE WE NEED - Strong experience building production Ruby applications in a commercial environment, with depth and judgment mattering more than a specific number of years. - Experience designing, building, and operating web applications at scale, serving tens of thousands of customers or more. - Background working in either early-stage startups, established companies, or both, with the adaptability to move between different levels of structure and ambiguity. - Full-stack capability, with comfort working across backend and frontend codebases and a willingness to go where the work is needed. - Strong communication and architectural reasoning skills, especially when weighing tradeoffs and guiding technical decisions at a staff developer level. If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you. MORE ABOUT JANE Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives. Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go. We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team. Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, m