Director of Business Systems

Hi, I'm Kas https://www.linkedin.com/in/kasmirapawa/, VP & Chief of Staff here at Jane. I lead several cross-functional initiatives at Jane, including our Business Intelligence / Data & Analytics function. As part of this, we're hiring a Director of Business Systems to own the configuration, integration, and stewardship of the systems and tools Jane runs on, and to make sure those choices serve a coherent, well-instrumented data architecture rather than working against it. Today, Jane's tools are mostly configured by functional admins doing their best within their own domains. That gets us partway, but it also means we don't have a central view of what we're buying, how the tools fit together, where they overlap, or how a configuration decision in one system silently breaks something three steps downstream. As Jane scales, and as data, automation, and AI become more central to how we operate, we need a leader who can bring rigor, requirements, and a systems-thinking lens to the full Business Systems landscape. This role reports to the Head of Data & Systems and will lead Business Systems. You'll partner with functional leaders across Jane to make smart tool selection calls, set the standards for how systems get configured, and own the integration and pipeline layer that connects them. Done well, this work makes every team at Jane faster and unlocks the data architecture we need to operate as an AI-forward company. If you're energized by bringing order to complexity, making clear trade-offs across stakeholders, and building the connective tissue of a scaling SaaS company, this role was built for you. WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE - Build a consolidated view of Jane's tools landscape — own the picture of what we're using, where, how it's configured, what it costs, and how the pieces fit together (including future roadmap). Identify overlaps, gaps, and consolidation opportunities. - Lead tool selection and procurement — partner with functional leaders to evaluate, select, and procure new business systems. Bring a rigorous requirements lens, an eye for total cost of ownership, and a clear point of view on integration and data implications. - Own configuration and administration of business systems — establish standards for how tools get configured, who can change them, and how changes are reviewed. Move us from informal admin work to a disciplined, requirements-driven practice. - Build the integration and middleware layer — design and operate the connective tissue between systems - starting with key GTM systems (iPaaS, APIs, event streams) - so data flows reliably and intentionally between the tools that capture it and the systems that consume it. - Own data ingestion & pipeline infrastructure — partner closely with the Analytics team to ensure data flows are set up, on time, and working consistently in both directions - source-system data lands in the warehouse cleanly, and relevant internal apps data is flowing back to tools as needed as well - Partner across the executive layer — work with leaders in Revenue, Customer, People, Finance, and Marketing to understand their workflows, surface trade-offs, and make sure the systems serving them are coherent with Jane's broader architecture. WHAT EXPERIENCE WE NEED - 8+ years of professional experience in business systems, enterprise applications, or a comparable function, including 4+ years leading teams (manager of managers preferred). - Demonstrated track record owning a business systems function at scale in a SaaS or similarly complex software company — ideally one that grew through 500–1,500 employees. - Direct experience instrumenting source systems to feed a modern data warehouse (Snowflake, BigQuery, or similar) and partnering with analytics engineering teams. - Direct experience implementing a major CRM (e.g., HubSpot or Salesforce) — you've led or been deeply hands-on in a CRM implementation, including configuration, integration with adjacent systems, and the data