Software Development Manager - Billing

ABOUT THE ROLE Hi, I’m Nakisa, Director of Engineering at Jane. I’ve been at Jane for just under three years, and I currently lead our Billing and Clinical engineering groups. Before Jane, I led engineering teams at Brex, Atlassian, and CA Technologies, and across those experiences one thing has stayed constant for me - I care deeply about building cohesive, high performing teams that solve meaningful problems for customers. You can also find me on LinkedIn. https://www.linkedin.com/in/nakisa-shafiee/ This role sits within our Clinic Finances and Products space, which is in the middle of an exciting evolution. We’re splitting one team into two focused teams - Invoicing and Purchasables - and hiring two Development Managers to help lead that next chapter. Both teams are deeply connected to Jane’s mission to help the helpers. They build and evolve products clinics rely on to understand their finances, take payments, manage invoices, and offer products like packages, memberships, and gift cards. Those are meaningful, customer-facing problems with real business impact. What makes this role especially exciting is the balance. You’ll be joining a strong cross-functional group and stepping into a team with healthy relationships, smart engineers, and important work already underway. At the same time, there's a real opportunity to raise the bar - on accountability, technical quality, systems thinking, and delivery. Some of this work is foundational and highly interconnected. Some of it is strategic and customer-facing. All of it matters. WHAT IMPACT WE’RE LOOKING FOR YOU TO MAKE - Build a healthy, accountable team environment where people feel supported, challenged, and motivated to do their best work together. - Partner closely with Product and Design to bring clarity to ambiguous problems, align the team around priorities, and translate strategy into practical, iterative plans. - Raise the bar on ownership, delivery, and technical quality by helping the team make thoughtful decisions, address root causes, and follow through on meaningful outcomes. - Coach and grow experienced engineers, including senior and staff-level developers, with empathy, direct feedback, and a genuine commitment to their development. - Contribute as a strong technical and cross-functional partner who can engage in the details when needed, zoom out to understand system-wide impact, and help the team create reliable, delightful experiences for customers. - Lead by example in embedding AI into day-to-day team practices to accelerate delivery and improve decision quality WHAT EXPERIENCE WE NEED - Experience leading engineering teams as an established manager, able to hit the ground running from day one. - Strong people leadership experience, including hiring, coaching, performance management, and supporting the growth of senior and staff-level engineers. - A solid technical foundation that allows you to partner credibly with developers, ask good questions, assess tradeoffs, and advocate for quality, reliability, and maintainability. - Experience leading cross-functional work with Product and Design, balancing technical investment with roadmap commitments, and helping teams move forward through ambiguity. - Experience delivering complex software in interconnected domains, with good judgment about when to go deep, when to delegate, and how to keep teams aligned and accountable. - Experience coaching teams on effective AI usage, helping engineers develop strong prompting/critique habits and sharing patterns that improve consistency and decision-making If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you. MORE ABOUT JANE Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on ev