Senior Product Manager - Onboarding

ABOUT THE ROLE Hi, I'm Hussain Dhanani, Senior Group Product Manager here at Jane. I've been with the company for several years now, and I lead the Everboarding group - that means I work with teams across the organization to help new clinics discover and adopt Jane as quickly as possible. It's foundational work. When practitioners land in Jane for the first time, how quickly they find value and understand what they can do directly impacts whether they stay with us long-term. That matters. I'm looking for a Senior Product Manager to join the Onboarding team and drive how we introduce new users to Jane. This isn't a solo role - you'll be working across product, design, support, marketing, data, and more to create experiences that genuinely help people get started. You'll also be the bridge between feature teams launching exciting new capabilities (like AI Scribe) and the moment when clinics actually discover they exist and know how to use them. The team just wrapped a hackathon where we built some really cool stuff - AI-assisted onboarding journeys, learning agents, conversational signup flows. I'm energized by what's possible here, and I need someone who can translate that energy into systems and strategies that stick. You can find me on LinkedIn here: https://www.linkedin.com/in/hussaindhanani/ WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE - Improve activation rates and reduce early churn by helping new clinics find value in Jane faster and more intuitively - Collaborate across departments - product, design, support, marketing, data - to create aligned onboarding experiences that serve both new users and business goals - Build the systems and structures that allow feature teams to effectively introduce new capabilities into the onboarding experience without chaos or duplication - Make onboarding a customer-obsessed function by bringing regular owner & practitioner feedback and data insights into every decision - Establish new ways of working that improve how our entire organization supports clinics in their first critical weeks with Jane WHAT EXPERIENCE WE NEED - 5+ years of product management experience, with at least 2 - 3 years focused on growth, onboarding, activation, or early customer journey work - Proven ability to work cross-functionally and influence stakeholders without formal authority - this means getting alignment from teams that don't report to you and seeing your ideas through to impact - Comfort with experimentation, data-driven decision making, and analytics tools (we use Looker; deep SQL skills aren't required, but you should be able to ask good questions of data) - Strong foundation in user research and customer discovery - you've conducted user interviews, synthesized feedback, and let it guide your roadmap - Familiarity with AI tools and a genuine curiosity about how they can improve product experiences (we use tools like Builder.io http://Builder.io for rapid prototyping and ideation) If you don't meet every single qualification but are excited about this role, we'd still love to hear from you. MORE ABOUT JANE Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers. We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives. Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we g