Head of Operations

About Us The world’s most pressing problem requires the world’s best talent to fix it, and here at CarbonChain we’re bringing together a superstar team to tackle decarbonization head on. We’re lean, scrappy and determined to make a massive impact by helping the world’s biggest emitters drive commercial wins by reducing their emissions. We see the climate challenge as a transformative opportunity for the global economy, and a rewarding career opportunity for those willing to take on the challenge in a rapidly growing market. Our People CarbonChain’s people are passionate about solving huge challenges, are driven by personal and mutual success, and take extreme ownership for their individual part of getting us to world-changing results. We live and breathe our values every day, and pride ourselves on creating a positive, inclusive and world-class environment for our talent to develop. We’ve got MBAs and PhDs, and experience leading huge initiatives and teams at some of the world’s best companies and scale-ups, but we know that there’s a lot we don’t know, and we’re hoping you can help fill that gap. About the Role As Head of Operations, you will be the operational backbone of the business—owning company-wide execution, ensuring strategic alignment, and building the systems and processes that allow us to scale. Reporting directly to the CEO, you will partner with leadership across product, engineering, sales, and customer success to drive efficiency, performance, and growth. Key Responsibilities: Operational Strategy & Execution Translate company strategy into operational plans, KPIs, and measurable goals. Partner with the CEO and leadership team on company OKRs, board reporting, and investor communications. Business Operations & Process Optimization Build scalable processes across finance, people, legal, and compliance. Drive continuous improvement to remove bottlenecks and increase cross-functional efficiency. Implement and manage business systems (CRM, project management, finance tools, etc.). People & Culture Support talent strategy, hiring processes, and performance management. Champion company culture as we scale, ensuring employee engagement and retention. Financial & Growth Operations Partner with finance to manage budgets, forecasts, and business analytics. Support fundraising activities, due diligence, and board preparation. Ensure metrics-driven decision making across go-to-market and customer success. Risk & Compliance Manage vendor contracts, legal processes, and compliance requirements. Build risk management practices appropriate for a fast-scaling startup. Requirements 7+ years of relevant experience in operations, strategy, or business leadership, ideally in a fast-scaling Series A–C tech company. Strong background in building and scaling processes, with a track record of improving operational efficiency. Demonstrated ability to manage cross-functional teams and influence without direct authority. Financial acumen: comfort with budgets, forecasts, and key SaaS metrics. Excellent communication and stakeholder management skills. Entrepreneurial mindset: thrives in ambiguity, builds structure from scratch, and executes with urgency. Nice-to-Have Prior experience in, SaaS, fintech, climate tech, AI. Exposure to fundraising, investor relations, or board management. Previous role as an early employee or operator at a high-growth startup. What we’re offering CarbonChainer’s receive a ton of great benefits, including: 28 days of annual leave Home office set up allowance of £500 £2,000 annual learning allowance Private healthcare Generous parental leave policy Team lunches once a week in the office Subsidized gym classes, office gym, and cycle to work scheme. We're striving to build a diverse team and we would love to hear from applicants from backgrounds less frequently represented in technology, be that in terms of gender, race, or professional background. If you think your skills and experience match what we’re looking