Customer Success Manager

View our much better version of this job spec on our careers page: https://juro.notion.site/us-csm https://juro.notion.site/us-csm?source=copy_link *** THE KEY BITS - Location: We can currently only accept applications from candidates that are located and have long-term working rights in the US. - Flexibility: We have office hubs in London and Boston, as well as no-office hubs in several European countries. We operate a choice-first work approach https://juro.notion.site/choice-first-work that lets you work fully remotely from Day One even if you’re near an office hub. - Salary: We benchmarked ca. $90,000 - $100,000 + 20% annual bonus (in 4x quarterly instalments based on performance targets) + equity at IC3 level in our Progression framework https://www.notion.so/juro/Progression-framework-c9acbf27ec464b81b5bd4b3a22abe6dc?pvs=24 for someone based in the US. - Interviews: 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task. - Start date: As soon as you can start. - Reporting to: Josephine Hanschke, Director of Customer Success. - More info: The FAQ below, juro.com/careers http://juro.com/careers, our handbook https://juro.notion.site/handbook or ask talent@juro.com anything. HELP US HELP THE WORLD AGREE FASTER Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it. Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated https://www.law.com/legaltechnews/2023/03/30/legal-industry-reacts-to-goldman-sachs-generative-ai-report-keep-calm-and-panic/?slreturn=20231019075707 with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity. ... We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits https://juro.notion.site/benefits and choice-first work https://juro.notion.site/choice-first-work approach are designed with inclusivity in mind. Read more in our diversity, inclusion & belonging hub https://juro.notion.site/dei. WHO WE LOOK FOR Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Every Juror finds their balance across our four core Principles https://www.notion.so/Principles-acf77a5d174f427eb46aa3134a206296?pvs=21 — we hire, develop and celebrate people who live them every day. On top of that, you have been part of a journey where: - You’ve built 3+ years* of customer-facing experience. - You’ve engaged senior stakeholders, including Director level and above, holding credible, value-led conversations. - You’re confident consistently identifying and nurturing customer relationships across multiple accounts. - You’re known for strong discovery and problem solving skills - you dig into what’s not working and take action to move things forward proactively. ** What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience we’re looking for, we still want to hear from you if you think you have what it takes but don't quite meet this number.* This job likely isn’t for you if: - Rolling up your sleeves in an early‑stage, “build‑the‑playbook‑as‑we‑go” environment feels chaotic instead of energising. - You're not comfortable with travel to meet customers in person — this role involves building relationships face-to-face, not just over Zoom. - Working outside a rigid 9‑to‑5 window (to catch East & West Coast customers) sounds like more hassle than opportunity. OUR MISSION Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible. Juro’s intelligent contract automation platform is on