People Operations Associate | 12-month FTC

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation The Opportunity | Please note this is a 12-month FTC opportunity As a People Operations Associate at Relay, you'll be the operational heartbeat of our People & Talent function: owning the moments that matter most in an employee's journey, from the day they accept an offer to the day they leave. You'll: - Run a seamless, end-to-end onboarding and offboarding experience that sets every new hire up to hit the ground running - Own our visa and immigration programme — keeping Relay compliant and our sponsored workers supported - Be the first point of contact for day-to-day HR queries, giving employees and managers fast, accurate, and empathetic guidance - Keep our HRIS accurate and our people data clean, enabling better decisions across the business - Coordinate TA logistics from case study stage through to onsite interviews — ensuring candidates have a consistently excellent experience - Drive process improvements that make People Ops smarter, faster, and more scalable Who Will Thrive in This Role? - You have 1–2 years of HR or People Ops experience and know your way around an HRIS, ideally Deel or similar - Experience in a fast-paced, hyper-growth environment - You're obsessed with accuracy and data - You're a natural at juggling competing priorities; you stay calm, organised, and proactive when things move fast - You communicate with clarity - You spot inefficiencies and fix them - You thrive in a high-growth environment where processes are still being built, and you enjoy being part of building them Compensation & Benefits - Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. - 25 days of holidays - Enhanced parental leave. - Hardware of your choice. - Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. Technical Interview - 60 min 3. Final Interview 4. Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? - Aim with Precision: You define problems clearly and measure your impact meticulously. - Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. - 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. - All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. - People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. - Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do